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The History of MSN, The true story
I will attempt to give you some insight into the workings of MSN. We will start with the beginning:
At their first meeting nothing was decided. That was to become the mission statement of MSN
The next step in building MSN was to hire the best programmer available that would work for $1.87 an hour. Everything that we use from MSN is a result of the creativity of this one man.
After completing the programming, MSN created their link to the World Wide Web..... I could not find anything slow enough to represent the actual connection speed.
In anticipation of some minor problems, MSN began training people to give a standard response to customers that called for help!
As the numbers of MSN employess mounted, it was necessary to provide a lunch room so they could rest and relax. Some may have relaxed too much.
The brass at MSN found it hard to make decisions so a simple process was developed to assist them!
Soon MSN had a download speed that matched their connection speed! They really believe in consistancy!
As the complaints mounted, MSN added a 24 hour on-line feature. It was as effective as their phone service!
As the number of calls from un-happy customers mounted, MSN created a department to deal with them!
The flood of emails received by MSN from customers requesting help were disposed of in a professional manner.
A tour of MSN operations is available for those looking for a luagh!
MSN established a reabate policy for those that cancelled their service.
Any "Can I........" question was met with the same response!
When employees retire from MSN, they are allowed to take their uniform with them!
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